News

AT&T has officially notified CWA of the Customer Service Assessment (CSA) which will replace the Customer Contact Simulation 2 (CCSII) and Sales Simulation (SS) tests.

IUE-CWA reacted angrily to the revelation in a Jan. 2 court filing of Delphi’s intention to reward Chairman Robert S. Miller with an $8.3 million bonus – previously undisclosed in the company's executive compensation plan -- for leading the auto parts maker through bankruptcy.

As regulators in Vermont, New Hampshire and Maine express concern over Verizon's proposed sale of its phone business to a small North Carolina company, FairPoint Communications, CWA has proposed that governors and lawmakers in the three states consider forming an independent company to buy and operate the telecommunications network.

The National Labor Relations Board has dealt yet another blow to workers' rights, ruling in a case involving CWA journalists that employers can ban union-related messages from being sent through a company's e-mail system.

Concerned over the lack of job security, poor wages, and exorbitant health care costs, a unit of 588 customer care workers at an AT&T Government Solutions center in Dover, New Hampshire, gained representation with CWA Local 1298 through majority card check. According to the state AFL-CIO it was the largest private sector organizing win in New Hampshire since 1966. The workers process passport applications under an AT&T contract with the U.S. Department of State.