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Call Center Workers Speak Out, Say Companies Need to Do More as Workers Continue to Work in Crowded Centers Amidst the Covid-19 Pandemic
As call centers across the country provide support to consumers navigating the coronavirus pandemic and corporations rely increasingly on remote assistance with many storefronts closed down, call center workers are being forced to make difficult choices about whether to follow their employers’ demands to work in close proximity to others, or heed recommendations by the WHO and CDC to shelter in place and social distance to prevent community spread.
45 Members of Congress Led by Reps. Pocan and Schakowsky Demand CMS Protect Maximus Call Center Workers Answering ACA, Medicare, & Medicaid Calls
After the Centers for Medicare & Medicaid Services (CMS) issued guidance mandating that call centers contracting with CMS force employees to work in-person, rather than telework, 45 members of Congress sent a letter to CMS Administrator Seema Verma demanding she reverse the policy and protect Maximus call center workers.
New Guidelines Aren’t Enough. Maximus CEO Bruce Caswell Needs to Meet with Workers Now
Maximus workers are calling on CEO Bruce Caswell to meet with members of their organizing committee immediately.
Premature T-Mobile Merger Closing is an End Run Around the California Public Utility Commission
T-Mobile is trying to do an end run around the California Public Utility Commission (CPUC) approval process, declaring victory on their website for the proposed T-Mobile/Sprint merger, before the Commission completes its process.
NewsGuild: Life-saving News Needs a Stimulus
The NewsGuild-CWA is urging Congress to adopt provisions in its next stimulus package that will protect life-saving news operations from devastation.