News

They came from every employment sector in which workers pick up the phone and answer, "May I help you?" But whether in wireless or landline, operator services, airline reservations or newspaper ad sales, their work is much the same.

Editor's Note: The following pieces were written by CWA members Steve Tisza and Beverly Hicks following a trip to three cities in India to visit call centers and their workers employed by U.S. businesses. The trip was funded with a grant from the AFL-CIO Solidarity Center.

Companies under contract with the state of New Jersey won't be able to send work outside the United States under a new law that CWA and other unions lobbied to pass to save American jobs.

Between its workers and customers, Comcast isn't making friends in California.

Lawmakers from both parties have introduced new bills to protect workers' freedom to form unions and stop employers from interfering.

The Employee Free Choice Act, first introduced two years ago, never came to the floor for a vote in the 108th Congress.