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It's estimated that as many as 400,000 customer service jobs have been sent overseas since 2000, yet CWA has been doing its part to reverse that trend, starting at AT&T.

Good jobs and satisfied customers go hand in hand.

Embarq members and retirees in nine states held demonstrations in late August to protest the company's termination of retiree health benefits for Medicare-eligible pensioners.

In demonstrations across the country this summer, more than 7,000 CWA members at Verizon have shown they won't stand still for management attacks on their jobs, health benefits and pensions — or against the organizing rights of their unrepresented co-workers at Verizon Business and elsewhere at t

For CWA's 300,000 members in telecommunications, rapid technological, competitive and structu