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ICYMI: U.S. Taxpayer Money Helping to Train Overseas Call Center Competitors

The Communications Workers of America (CWA) today said the revelation that U.S. taxpayer dollars have been used to train overseas call center workers raises worrisome questions about priorities, accountability, and common sense as the domestic call center industry continues to shed jobs, losing over 500,000 since 2006 according to the Bureau of Labor Statistics.

CWA Files for Trade Adjustment Assistance for Workers Facing Layoffs as T-Mobile Sends Jobs Overseas

Arguing that 3,300 working Americans should not face severe economic hardship because their employer chooses to offshore call center work, the Communications Workers of America (CWA) has requested that the U.S. Department of Labor grant Trade Adjustment Assistance (TAA) benefits to T-Mobile USA customer service representatives at seven U.S. call centers enters slated for closure in June.

CWA Calls on FCC to "Stop the Clock" on Review of Anti-Competitive Verizon Wireless/Big Cable Deal

The Communications Workers of America (CWA) filed a letter on Friday with the Federal Communications Commission calling on the agency to stop the FCC's 180 day clock in its review of the Verizon Wireless/cable transaction. According to CWA, the parties to the transaction -- Verizon Wireless, Comcast, Time Warner, Bright House Networks, and Cox -- have failed to provide requested data in a manner that allows for meaningful review.

Agents Fight Back Against American Airlines Cuts; Union Election to be Scheduled

Passenger service agents at American Airlines were hit with a devastating reorganization plan yesterday that will affect nearly 10,000 agents. Agents face layoffs, outsourcing, the loss of wages and benefits, being forced to work from home for no benefits, and likely even more cuts in the future as they are the only major workgroup at the airline without union representation.