News

They take your calls for airline reservations and telephone service and assist you with telephone repairs. They take your airline tickets at the gate. They help you place classified ads in newspapers and may assist you when you call a government office or university.

Car horns blared and baseball caps were tossed into the street as more than 300 strikers and supporters on Aug. 13 let scabs know that after a two-week shutdown planned by New Era, they are still unwelcome at the cap manufacturer’s Derby, N.Y., plant.

CWA bargaining teams reached tentative three-year agreements with Verizon Southwest and Verizon Supply, formerly GTE, on Aug.16 after talks were extended 24 hours past contract expiration.

Three-Year Contract Addresses Workers’ Stress in Call Centers

Delegates to the 2001 CWA convention designated this month as CWA-COPE Month, calling for a special push to encourage members to sign up for payroll check-off contributions of at least $1 per week to CWA’s political