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Bonnie Daly celebrates a back-pay award of more than $35,000 from Verizon with CWA leaders who helped her obtain it. The company fired Daly, of Local 1126 in Utica, N.Y., for misconduct in the alleged mobile picketing of a manager during CWA’s strike against the company in 2000.

After working 12-hour shifts to restore phone service to much of Louisiana in the wake of devastating storms, Bell South technicians on loan from Shreveport, Baton Rouge, Monroe, Lake Charles and other areas were returning to their homes in late October.

“This year we celebrate our second annual customer service professional day by highlighting contract language and policies that bring out the best in our members,” said CWA Executive Vice President Larry Cohen, in kicking off CWA’s annual Customer Service/Marketing Conference in Boston in October.

CWA locals in New York City and San Jose, Calif., Teamsters in Philadelphia and Electrical Workers in Topeka, Kansas have mobilized behind an AFL-CIO boycott of direct broadcast TV provider DISH Network/ EchoStar, in support of bargaining for nearly 200 DISH workers.