Press Releases

Groups of elected officials and advocates from Albany, Baltimore, Boston, Buffalo and Syracuse announced today in Reply Comments to the Federal Communications Commission (FCC) their deep concerns about a secretive deal between Verizon subsidiary Verizon Wireless and the nation?s biggest cable companies. If approved, this deal would lead to higher prices, fewer options, and a growing digital divide for consumers in the five cities and across the country.

T-Mobile USA?s decision to close seven call centers, employing 3,300 workers, is a bad one. It harms workers and communities, and in several locations, abuses taxpayers who provided funds to the company in exchange for employment and economic development.

A major investigative journalism piece from The Sunday Times (UK) provides unsettling details about how individuals? financial data are illegally culled from call centers in India and peddled on a thriving black market. On the heels of an investigation by the U.S. Federal Trade Commission (FTC) that uncovered a fraudulent debt collection ring operating out of an Indian call center, these developments call into question the safety and security of our continued off-shoring trend ? no matter the way foreign authorities and off-shoring companies try to downplay the risk.

Verizon workers, members of the Communications Workers of America and the International Brotherhood of Electrical Workers, joined by progressive allies and AFL-CIO activists ? are holding rallies and actions in nearly 300 communities as a part of a nationwide day of action against Verizon?s corporate greed.

Amid shocking reports of the systemic theft of consumers? personal information at overseas call centers, the Communications Workers of America today announced that five state legislatures are now considering, or have considered, their own call center worker and consumer protection legislation, while bi-partisan Congressional support for national legislation has swelled to 90-plus co-sponsors.