Press Releases

Passenger service agents at American Airlines were hit with a devastating reorganization plan yesterday that will affect nearly 10,000 agents. Agents face layoffs, outsourcing, the loss of wages and benefits, being forced to work from home for no benefits, and likely even more cuts in the future as they are the only major workgroup at the airline without union representation.

With 3,300 workers at risk of losing their jobs when T-Mobile USA closes seven call centers in June, the Communications Workers of America launched a national campaign today to protect those jobs at a rally in Bellevue, outside corporate headquarters. Participants included CWA members and union and community supporters from the Seattle area. Also joining the rally were T-Mobile workers, including workers from the call centers that are slated to close.

Verizon Wireless and Time Warner Cable have publicly snubbed the U.S. Department of Justice (DOJ) and the Federal Communications Commission (FCC) by implementing a portion of their proposed joint marketing deal even though the DOJ and FCC are still reviewing the transaction, the Communications Workers of America (CWA) said today. In December, 2011, Verizon Wireless and the nation?s largest cable companies (Time Warner, Comcast, Cox, and Bright House Networks) announced a deal in which Verizon Wireless will purchase $3.9 billion in wireless spectrum from the cable companies and at the same time enter into joint marketing agreements to promote, market, and sell each other?s products and services. The U.S. Department of Justice and the FCC are currently reviewing this transaction.

Another day, another revelation of fraudulent activity targeting U.S. consumers coming from overseas call centers, the Communications Workers of America said today. The latest news, similar to a February announcement, is that the U.S. Federal Trade Commission (FTC) uncovered a scam operating out of Indian call centers that preyed on American consumers.