Customer Service Program

 

The Customer Service Program focuses on customer service workers who serve in both public and private sectors in telecommunications, government, airlines, and the newspaper industry.

We strive to increase member engagement in their union and communities, create a broader community of customer service workers online, and provide resources and tools to help bargain stronger contracts for customer service workers.

 

 


Related News

e-Newsletter

Minnesota Commerce Department Calls on Frontier Communications to Fix Service Issues

January 10, 2019 — News

The Minnesota Commerce Department issued a new investigative report this week finding that Frontier Communications has failed to provide adequate, reliable phone and internet service to its Minnesota customers.

Following AT&T’s Promise to Invest Tax Windfall in U.S. Workforce, Report Reveals AT&T Cut More Than 10,000 Us Jobs Since Congress Passed Tax Bill

January 7, 2019 — Press Release

While AT&T CEO Randall Stephenson once boasted that every $1 billion in tax savings will create “about 7,000 good jobs for the middle class,” the company has eliminated more than 10,700 union jobs in 2018 alone and has recently announced the closure of three more call centers in the Midwest.

October 30, 2018 — Press Release

Hundreds of Hattiesburg Federally Contracted Call Center Workers Rally for Fair Pay and a Union

The rally coincides with the release of a new report by Georgetown University’s Kalmanovitz Initiative for Labor and the Working Poor.

October 18, 2018 — Press Release

Citing 3,185 Jobs at Risk, CWA District 9 Files Motion to Become Party in CPUC Review of Proposed T-Mobile/Sprint Merger

In its motion, CWA District 9 cites the merger’s potential negative effects on its 57,000 members in California, both as workers and consumers.

September 7, 2018 — Press Release

GDIT Workers Take Fight for Fair Wages and Better Working Conditions to the Hill

Workers from GDIT, the top federal contractor in the call center industry, and XPO Logistics spoke on how labor law violations at federal contractors keep workers in poverty.