Customer Service Program

 

The Customer Service Program focuses on customer service workers who serve in both public and private sectors in telecommunications, government, airlines, and the newspaper industry.

We strive to increase member engagement in their union and communities, create a broader community of customer service workers online, and provide resources and tools to help bargain stronger contracts for customer service workers.

 

 


Related News

Sprint & T-Mobile Stores

CWA on T-Mobile Customer Center Announcement: “Does Not Come Close to Offsetting” 30,000 Lost Jobs from Proposed Merger

January 30, 2019 — Press Release

The news that T-Mobile is planning to build five domestic customer experience centers if the proposed merger with Sprint is approved represents an attempt to obscure the fact that the merger would be a substantial net job killer for America.

Sprint & T-Mobile Stores

The T-Mobile/Sprint Jobs Pledge in New York is Insufficient and Misleading

January 17, 2019 — Press Release

While the companies’ new jobs commitment is a small step in the right direction and an acknowledgment that job loss concerns are directly relevant to the public interest standard used to review the transaction, the commitment is misleading. The companies’ pledge would still allow job cuts for authorized dealers, who comprise nearly 70 percent of the retail workers potentially affected by the merger in New York.

January 10, 2019 — News

Minnesota Commerce Department Calls on Frontier Communications to Fix Service Issues

The Minnesota Commerce Department issued a new investigative report this week finding that Frontier Communications has failed to provide adequate, reliable phone and internet service to its Minnesota customers.

January 7, 2019 — Press Release

Following AT&T’s Promise to Invest Tax Windfall in U.S. Workforce, Report Reveals AT&T Cut More Than 10,000 Us Jobs Since Congress Passed Tax Bill

While AT&T CEO Randall Stephenson once boasted that every $1 billion in tax savings will create “about 7,000 good jobs for the middle class,” the company has eliminated more than 10,700 union jobs in 2018 alone and has recently announced the closure of three more call centers in the Midwest.

October 30, 2018 — Press Release

Hundreds of Hattiesburg Federally Contracted Call Center Workers Rally for Fair Pay and a Union

The rally coincides with the release of a new report by Georgetown University’s Kalmanovitz Initiative for Labor and the Working Poor.