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Customer Service Program


The Customer Service Program focuses on customer service workers who serve in both public and private sectors in telecommunications, government, airlines, and the newspaper industry.

We strive to increase member engagement in their union and communities, create a broader community of customer service workers online, and provide resources and tools to help bargain stronger contracts for customer service workers.




Press Release

CWA Applauds Biden Administration’s Continued Commitment to Protecting Labor Rights for Call Center Workers

By requesting a Rapid Response Labor Mechanism panel under the USMCA, U.S. Trade Representative Katherine Tai is demonstrating her commitment to protecting call center workers in both the U.S. and in Mexico.
Maximus Workers
May 27, 2021

Customer Service Representatives at Maximus File Complaint Against Unfair Wages

Call center workers employed by Maximus have filed a complaint calling for the Biden Administration to revise pay rates for tens of thousands of federally contracted customer service representatives who are earning unfairly low wages.
Press Release
Press Release

NELP Report: Centers for Medicare and Medicaid Services Intentionally Suppressed Wages for Tens of Thousands of Federally Contracted Call Center Workers

A new report from the National Employment Law Project (NELP) released today reveals the Centers for Medicare and Medicaid Services (CMS) has suppressed wages for federally contracted call center workers.