Customer Service Program

 

The Customer Service Program focuses on customer service workers who serve in both public and private sectors in telecommunications, government, airlines, and the newspaper industry.

We strive to increase member engagement in their union and communities, create a broader community of customer service workers online, and provide resources and tools to help bargain stronger contracts for customer service workers.

 

 


Related News

Press Release

Hundreds of Hattiesburg Federally Contracted Call Center Workers Rally for Fair Pay and a Union

October 30, 2018 — Press Release

The rally coincides with the release of a new report by Georgetown University’s Kalmanovitz Initiative for Labor and the Working Poor.

Sprint & T-Mobile Stores

Citing 3,185 Jobs at Risk, CWA District 9 Files Motion to Become Party in CPUC Review of Proposed T-Mobile/Sprint Merger

October 18, 2018 — Press Release

In its motion, CWA District 9 cites the merger’s potential negative effects on its 57,000 members in California, both as workers and consumers.

September 7, 2018 — Press Release

GDIT Workers Take Fight for Fair Wages and Better Working Conditions to the Hill

Workers from GDIT, the top federal contractor in the call center industry, and XPO Logistics spoke on how labor law violations at federal contractors keep workers in poverty.

September 4, 2018 — Press Release

As GDIT Workers Stand Strong against Intimidation, GDIT Hit with Two New NLRB Complaints

“GDIT management needs to respect the rights of its workers to organize.”

August 30, 2018 — News

CWA to FCC: Proposed T-Mobile/Sprint Merger Will Cost 28,000 Jobs

The FCC should not approve the merger without verifiable and enforceable commitments by T-Mobile and Sprint to ensure that no T-Mobile or Sprint employees will lose their jobs as a result of this transaction.