Join the Customer Service Action Network!
There are a few ways to become part of the Customer Service Action Network.
Click here to join our Customer Service email list. We send out information on actions, bargaining updates, blog posts written by members and more! We also send out a newsletter every other month to keep you updated with the latest information.
Take Action on our Campaigns
October 15-21, 2017
This year, CWA's Customer Service Week of Action starts October 15. The theme is "End CEO Hocus Pocus: Stop Offshoring & Outsourcing Good Jobs." For local unions who sign up to participate in the Week of Action, the Customer Service Program will send out a box of materials including some tokens of appreciation for your customer service members. Click here to learn more about the Week of Action and how to register.
In the past few years, thousands of customer service jobs in the United States have disappeared. But demand isn’t shrinking and profits aren’t down. Companies already making billions off of U.S. consumers are shipping good jobs overseas to call centers in Mexico, India, and the Philippines. These big corporations are boosting their profits at the expense of our jobs and our communities.
Congress can help put a stop to this by passing H.R.1300 and S.515, common sense legislation that:
- Requires that U.S. callers be told the location of the call center to which they are speaking.
- Offers callers the opportunity to be connected to a U.S.-based call center.
- Makes U.S. companies who offshore their call center jobs ineligible for certain federal grants and taxpayer-funded loans.
We need to let Congress know that keeping American workers employed and our communities strong should be their top priority. Click here to sign our petition today.