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CWA Applauds Biden Administration’s Continued Commitment to Protecting Labor Rights for Call Center Workers
By requesting a Rapid Response Labor Mechanism panel under the USMCA, U.S. Trade Representative Katherine Tai is demonstrating her commitment to protecting call center workers in both the U.S. and in Mexico.
Customer Service Representatives at Maximus File Complaint Against Unfair Wages
News
May 27, 2021
Call center workers employed by Maximus have filed a complaint calling for the Biden Administration to revise pay rates for tens of thousands of federally contracted customer service representatives who are earning unfairly low wages.
NELP Report: Centers for Medicare and Medicaid Services Intentionally Suppressed Wages for Tens of Thousands of Federally Contracted Call Center Workers
Press Release
A new report from the National Employment Law Project (NELP) released today reveals the Centers for Medicare and Medicaid Services (CMS) has suppressed wages for federally contracted call center workers.
Bargaining Update
News
January 7, 2021
CWA and AT&T agreed to extend two contracts covering 24,000 technicians, call center customer support workers, and representatives.
Check Out CWA's Panels at Next Week's Netroots Nation Virtual Conference
News
August 6, 2020
Netroots Nation is the biggest annual progressive conference in the United States.