About the U.S. Call Center Worker and Consumer Protection Act

U.S. taxpayer money should not be awarded to companies that make a practice of sending U.S. jobs overseas – resulting in greater job losses here in the U.S., decimate communities, and jeopardize consumers.

H.R. 1300 and S. 515, IF PASSED, WOULD:

  • Create a ‘bad actor’ list of U.S. Companies that make a practice of sending U.S. jobs overseas: It would require a publically available list, kept by the Department of Labor, of all employers that relocated entirely or a significant portion of their call center or customer service work overseas. These companies would be ineligible for Federal grants or guaranteed loans. Preference will be given to U.S. employers that do not appear on the list for awarding civilian or defense-related contracts. Employers that relocate a call center will remain on the list for up to 5 years after each instance of relocating a call center.
  • Disclose Call Center Location to U.S. Consumers: It would require the relocated overseas call center agent to disclose their name and physical location of their operation. For example, a customer may hear, "Hello, this is Jane in Manila."
  • Right to Transfer: The U.S. consumer would have the right to request the call be transferred to a customer service agent who is physically located in the U.S.

Support Call Center Legislation.

For more information, contact Shane Larson, CWA Legislative Director, at slarson@cwa-union.org