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For media inquiries, call CWA Communications at 202-434-1168 or email comms@cwa-union.org. To read about CWA Members, Leadership or Industries, visit our About page.
Customer Service Assessment
News
January 4, 2008
AT&T has officially notified CWA of the Customer Service Assessment (CSA) which will replace the Customer Contact Simulation 2 (CCSII) and Sales Simulation (SS) tests.
Alcatel-Lucent to Pay $2.5M in Fines to Settle Charges It Bribed Chinese Officials
News
January 2, 2008
While our members continue to lose their jobs, because the company states the cost is too high, the senior leadership allows this kind of inept management costing millions in fines.
ESSP Termination
News
January 2, 2008
Please see below, message from Avaya regarding the ESSP Termination.
AT&T to Hire 350 at Goldsboro, NC Center
News
December 21, 2007
Below is a response to a recent newpaper article on the above referenced subject from Roy Hegenbart, President of CWA Local 3250.
IRS Standard Mileage Rate
News
December 21, 2007
Please see below, message from AT&T regarding the IRS Standard Mileage Rate.