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Customer Service - Politics Interfere with Worker Protections
From dealing with rigid management policies on monitoring and leave to working to resolve concerns for frustrated customers, service representatives face a stressful day, even before they begin to balance their work and family responsibilities.
Library Workers Combat Mold
When several employees of the Boston Public Library complained of respiratory problems, CWA Local 1333 took action. Through their joint safety and health committee they requested a private study by an industrial hygienist, followed by an inspection by the state's Division of Occupational Safety.
Keeping Your Cool When Heat Returns
Right now, outdoor workers in most of the country are more concerned about keeping warm than staying cool, but CWA wants members to be ready when high temperatures return.
Jobs Can Be Back-Breaking for Newspaper Mailers
Computerization and digital technology has transformed the newspaper business over the past 30 years, most notably in newsrooms. Yet work in newspaper printing plants continues to be strenuous, repetitive, and back-breaking.
Job Stress Mounts for Airline Agents
Customer service agents at US Airways, whether they work at airports or in reservations centers, face growing levels of job stress due to understaffing, sluggish computer systems and management's failure to support frontline employees.