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Customer Service Assessment

News
January 4, 2008
AT&T has officially notified CWA of the Customer Service Assessment (CSA) which will replace the Customer Contact Simulation 2 (CCSII) and Sales Simulation (SS) tests.

NLRB Slams Workers Again in Guild E-mail Ruling

News
January 3, 2008
The National Labor Relations Board has dealt yet another blow to workers' rights, ruling in a case involving CWA journalists that employers can ban union-related messages from being sent through a company's e-mail system.

588 AT&T Customer Care Reps Vote CWA in New Hampshire

News
January 3, 2008
Concerned over the lack of job security, poor wages, and exorbitant health care costs, a unit of 588 customer care workers at an AT&T Government Solutions center in Dover, New Hampshire, gained representation with CWA Local 1298 through majority card check. According to the state AFL-CIO it was the largest private sector organizing win in New Hampshire since 1966. The workers process passport applications under an AT&T contract with the U.S. Department of State.