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Embarq/CenturyLink Techs Join CWA in Florida
News
February 9, 2012
Embarq/CenturyLink technicians from Winter Park, Fla., won CWA Local 3176 representation, following a Jan. 27 decision by the National Labor Relations Board that their 60-59 election victory should stand.
CWA Supports New Bi-Partisan Call Center Jobs Legislation
News
December 7, 2011
The Communications Workers of America is strongly backing new, bi-partisan legislation introduced in the House of Representatives today that would ban federal grants and loans to corporations who move U.S. call center jobs overseas. CWA represents 700,000 workers in telecommunications and other sectors; more than 150,000 are customer service professionals.
Annual Alliance Participant Satisfaction Survey
News
October 31, 2011
Each year The Alliance for Employee Growth and Development conducts a satisfaction survey from a sample of Alliance eligible participants from AT&T, Alcatel-Lucent, and Avaya.
CWA Telecommunications & Technologies Conference
News
October 27, 2011
CWA Telecommunications & Technologies Leadership Conference 2012
Customer Service Professionals Month Recognizes Workers in a Tough Profession
Press Release
October is Customer Service Professionals month and the start of a major campaign to focus attention on the issues facing customer service and call center workers.