Brenda Roberts worked as a service representative for Northwestern Bell (which became part of US West after the 1984 Bell system divestiture) for thirteen years (1979-1992) in the St. Paul, Minnesota metropolitan area. Roberts was active in Local 7201 as a steward, strike captain, and leader of the labor/management joint program to improve the service representative job. After moving to Seattle, she became active in Local 7800 where she was elected president in 2003. Roberts joined CWA staff a few years later, chairing the District 7 legislative and political work. In 2015 she was elected District 7 vice-president where she led CWA delegations to Germany and the Philippines to meet with call center leaders.
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