CWA Statement on eBay’s Syracuse Closure Announcement

Syracuse, N.Y. – This morning, eBay subsidiary TCGplayer abruptly announced plans to shut down its authentication center in Syracuse, N.Y., eliminating the jobs of hundreds of union workers who have been bargaining their first contract with the company. In response, the Communications Workers of America (CWA) has filed an unfair labor practice charge with the National Labor Relations Board (NLRB) alleging that the company has terminated its union employees to evade its bargaining obligations and to keep the company union-free.

“We are outraged. Since we launched our union, eBay has waged a relentless campaign to silence us and stop our efforts to make TCGplayer better for everyone, including card enthusiasts and sellers,” said Eric Tillotson, a member of TCGunion-CWA Local 1123. “Like other tech giants and oligarchs, eBay and TCGplayer think that they can disregard workers’ rights under the current administration by deploying illegal tactics to silence us and put an end to contract negotiations. They should realize by now that we will never stop fighting.”

TCGplayer CEO Rob Bigler called a meeting to announce the news at 8:30 a.m. ET this morning, and workers were then ordered by security to vacate the building until Saturday. Bigler did not take any questions.

The news comes just days after eBay and TCGplayer cancelled this week’s meeting with members of the bargaining committee to finalize a fair, first contract. The collective bargaining agreement would cover authentication center workers who are responsible for ensuring that every shipment in and out of TCGplayer matches quality standards. The workers, who are the first group from eBay to form a union, have been fighting for a contract for over 600 days.

“Many of us decided to organize because we wanted to do something about the unlivable wages and economic hardship we’ve experienced while working at TCGplayer. Now, in just a few months, we will be without jobs and will have to scramble to find employment,” said 

Matthew Schlicht, a member of TCGunion-CWA Local 1123. “I love working at TCGplayer. Instead of respecting our union efforts, TCGplayer is upending our livelihoods.”

Last year, TCGunion-CWA Local 1123 released a “Tapped Out at TCGplayer” report, providing shocking evidence that eBay workers are struggling to make ends meet financially. The majority of authentication center workers earn less than a living wage in Syracuse, and a majority of survey respondents have to rely on friends, family, and the government to make ends meet. TCGplayer is one of the largest online marketplaces for verification services, card games, and collectible trading cards.

“This decision is blatant retaliation against the union organizing and a slap in the face to those who built TCGplayer from the ground up,” said Douglas Johnson, former TCGplayer seller and owner of Cardgarden. “It’s clear that they value profits over people. Sellers should think hard about whether or not they should continue using TCGplayer’s services.”

According to eBay’s most recent proxy statement, eBay CEO Jamie Iannone’s total compensation was $21 million in 2024, which is 536 times the median annual wage for a TCGunion-CWA member in Syracuse earning $18.25 an hour. Iannone's compensation has also increased 48% since 2022, the year that TCGplayer workers formed their union. The growing disparity between the backbone of the workplace and the oligarchs who take advantage of their labor was further emphasized in a recent Economic Policy Institute report showing that Americans’ sentiment toward unions continues to become more positive, while sympathy for large corporations is at a record low.

“For a company that makes billions of dollars off the backs of hard-working employees, it is a shame that eBay has decided to close the sole authentication center in Syracuse. This extreme action is the result of the company’s single-minded obsession with preventing workers from having a voice on the job,” said CWA Local 1123 President James A. Leone Jr. “I am proud of the Local 1123 members at TCGplayer who are continuing to fight for a seat at the table. They deserve a voice at work and in their future.”

“eBay and TCGplayer have spent years resisting our members’ good faith efforts to reach an agreement on a fair contract. Rather than engaging in a transparent process to find solutions that meet the needs of their employees and customers, eBay’s leaders gathered behind closed doors and decided to fire their entire workforce in Syracuse. It’s abominable,” said CWA District 1 Vice President Dennis Trainor.

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About CODE-CWA

The Campaign to Organize Digital Employees (CODE-CWA) is a network of worker-organizers and their staff working every single day to build the voice and power necessary to ensure the future of the tech, game, and digital industries in the United States and Canada. CODE-CWA is a project of the Communications Workers of America, which represents hundreds of thousands of workers throughout tech, media, telecom, and other industries who stand together to fight for justice on the job and in our communities.

About CWA: The Communications Workers of America represents working people in telecommunications, customer service, media, airlines, health care, public service and education, manufacturing, tech, and other fields.

cwa-union.org @cwaunion