CWA Reaches Tentative Agreement with Envoy Air During Mediation for Initial Passenger Service Agent Contract

IRVING, Texas – Passenger Service Agents represented by the Communications Workers of America (CWA), reached a tentative agreement with Envoy Air Inc., the largest wholly owned regional airline subsidiary of American Airlines Group (AAG) on their first collective bargaining agreement.

Representatives from CWA and Envoy have negotiated a six and a half year agreement that raises wages, establishes work rules, improves benefits, and job security for nearly 5,000 Envoy Passenger Service Agents in approximately 100 cities across the United States. The agreement also includes a ratification and retention bonus based on each Agent’s years of service in recognition of the time spent in negotiations and to encourage retention.

“For more than two years, CWA members at Envoy have stood strong in their fight for a contract with fair, family-sustaining wages and a contract that treats them with the respect they deserve,” said CWA President Chris Shelton. “Thanks to the dedication of our members, we now have a strong agreement that gives Envoy agents increased wages, improvements on numerous benefits, and better opportunities for agents moving forward as they continue to make Envoy successful.”

CWA will share details of the agreement with union members soon, along with procedures for voting.

Envoy’s President and CEO, Pedro Fábregas, thanked both negotiating teams for their continued efforts, noting that this agreement will provide new opportunities for agents while positioning Envoy for growth.

“I would like to express our appreciation to the commitment of both negotiating teams and Mike Tosi, National Mediation Board’s mediator, to resolve the outstanding issues and reach this agreement for our agents,” said Fábregas. “I look forward to the union sharing details of the deal with the membership and a successful outcome. There has been much effort and discussion behind this agreement to satisfy all parties and establish a solid framework for a more collaborative working relationship for years to come.”