Customer Service Workers at DirecTV Vote to Authorize Strike

An overwhelming majority of customer service DirecTV workers represented by the Communications Workers of America (CWA) vote to strike if necessary for fair working conditions, more than a few seconds between calls, and secure wages.

Huntington, W.Va. ‒ DirecTV workers, represented by the Communications Workers of America (CWA), have overwhelmingly voted to give union leaders the authority to call a strike if negotiations between CWA and the company fail to reach a fair agreement.

The strike authorization vote comes as CWA's contract with DirecTV, covering nearly 300 customer service call center workers in West Virginia, Kentucky, Ohio, Minnesota, and Colorado, expired on February 14, 2026.

Top priorities for workers at the bargaining table include higher wages, lower health care costs, and fair working conditions—including the ability to take their hard-earned days off and take reasonable breaks between calls. The union members demonstrated their commitment to these goals by voting to reject a tentative agreement on March 27 that was insufficient in providing fair working conditions for local workers.

“We are the workers DirecTV customers contact when they have problems using the service,” said Dallas Morgan, a Customer Service Representative at DirecTV and member of CWA Local 2009 in Huntington, W.V. “The results of the strike authorization vote send a clear message to DirecTV that if the company values the work we provide to the company, they would get serious about negotiating a contract that allows us to take more than a ten-second break in between calls and secures wages that reflect the real cost of living.”

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About CWA: The Communications Workers of America represents working people in telecommunications, customer service, media, airlines, health care, public service and education, manufacturing, tech, and other fields.

cwa-union.org @cwaunion