BREAKING! Passenger Service Agents Reach Tentative First Contract at American Airlines

CWA has reached a tentative first contract with American Airlines covering 15,000 passenger service agents. The CWA/IBT Association is the joint bargaining group that represents agents at American Airlines.

Details of the industry-leading tentative settlement are being provided to members. Read more here. A series of contract explanation meetings will be held prior to the contract ratification vote.

Ron Collins, CWA chief of staff and CWA/IBT Association bargaining chair, said the bargaining team did tremendous work over the past 10 months to gain the industry-leading contract that American agents deserve. "The mobilization of our members really made the difference, and especially in the past few days, showed the power of our unity."

In September 2014, by an 86 percent vote, airport and reservations agents at American – formed by the merger of American Airlines and US Airways – overwhelmingly chose representation by the Communications Workers of America/Teamsters Association.