Organizers Looking for CWA Members Among Airline's Home-Based Agents

CWA organizers who are helping American Airlines airport and reservations agents campaign for a voice at work are looking for all current, former and retired CWA members who are among the airline's 850 home-based reservation agents.

Many of the home-based agents have call center experience, and some have enjoyed CWA representation at AT&T, Qwest and other companies. Some are still employed in telecom and are active CWA members who earn a second income through the home-based jobs at American.

For instance, CWA member Roscivia Jones-Smith puts in a full day's work at AT&T in Dallas before her evening shift as a American Airlines home-based agent. She wants she and her airline colleagues to have the same voice at work she does in her day job. "The union will back you up," she says. "Here, if we get a bad score, even if it's unfair, American can fire you and there's nothing you can do about. If they tried that at AT&T, CWA would step in and fight for me."

The home-based agents are employed in four regions of the country, and must live with 50 miles of offices in Tucson, Ariz., Dallas-Fort Worth, Raleigh-Durham, N.C., and the neighboring New England cities of Hartford, Conn., and Springfield, Mass.

If you're one of the home-based agents or know someone who is, please contact the organizing campaign by email at cwa4aa@sbcglobal.net or by telephone at (817) 868-9933. Learn more about the campaign online at www.american-agents.org.