October is Call Center Action Month

CWA, in partnership with UNI Global Union, will be observing Call Center Action Month in October.

The union is kicking off the month of actions with the newly updated report, "Why Shipping Call Center Jobs Overseas Hurts Us Back Home."

CWA has launched a campaign to build public support for the call center bills introduced in the House by Rep. Tim Bishop (D-NY) last December and in the Senate by Sen. Robert Casey, Jr. (D-Pa.) last July.

And CWA President Larry Cohen will be visiting call centers during the official week of action, Oct. 8-12. Locals across the country are already planning actions, such as pre- and post-shift parking lot rallies and lunchtime workshops on issues of importance to call center workers.

"We encourage you to organize actions that focus attention on the stress and anxiety suffered by call center workers because of call handle times and the use of scripts," CWA Chief of Staff Ron Collins wrote in a letter to local presidents.