AT&T Internet Services Bargaining Report #4

The Company hosted a web-based conference call to demonstrate the work flow Customer Assistants (CAs) follow in the 9-State DSL Call Centers.  Examples of customer inquiries were used to show what customer records software and testing tools CAs would use to complete the calls. 

Bargaining will re-convene tomorrow at 1:30 p.m.  Your Bargaining Team will work tonight and tomorrow morning to prepare for the 1:30 p.m. meeting, and has put the Company on notice that we’re prepared to bargain through the upcoming weekend. 

Stand United!  Stay Strong!

In Unity,

Your CWA/AT&T Internet Services Bargaining Committee