Global Effort Recognizes Customer Service Professionals

CWAers taking part in Customer Service Professionals week October 1-7 will join in workplace actions and get-togethers as part of an international campaign that recognizes the work of customer service representatives.

In conjunction with CWA, UNI — Union Network International — is coordinating a month of action for customer service workers in October, especially aimed at developing organizing actions in call centers around the world and spotlighting the high levels of stress that customer service workers face on the job.

Many locals will hold barbecues or have food available, with local union officers meeting with members to discuss customer service issues. Some locals plan to make voter registration information and COPE sign-up materials available too. 

Throughout customer service locations, CWA locals will distribute pins along with flyers that focus on the skills and professionalism that customer service workers bring to their jobs and how CWA continues to work to limit job stress and improve conditions. The flyer features interviews from two CWA members, a non-union call center worker in the United States and a worker at a call center in India. 

In October, a joint report by CWA, Jobs with Justice and Indian unions and workplace organizations will be released, with recommendations to improve call center conditions and workers' rights, both in India and the U.S.