CWA: Recognizing Customer Service Professionals in a Tough Job

Customer service professionals participated in celebrations and other events at CWA worksites nationwide to mark Customer Service Professional Recognition Day, part of a month long acknowledgment of the accomplishments and professionalism of customer service workers.

CWA EVP Annie Hill and Local 2108 President Les Evans visit with CWA members at Verizon call center in Silver Spring, Md.

CWA Executive Vice President Annie Hill was on hand to talk with members of Local 2108 in Silver Spring, Md., customer service professionals at Verizon. "We want to grow our relationship with call center workers and expand participation in the union.  That means expanding the ways in which we communicate and interact with customer service workers across our union," she said.

"Customer service professionals have a very difficult job and face many stress factors on the job. It is important to acknowledge their hard work, dedication and professionalism, especially this month, as unions around the world observe Customer Service Professionals Month," she added.  Working with UNI, the global union organizations, customer service professionals are supporting their colleagues at Telefonica through a global postcard campaign running through the end of October. The postcards will be delivered by UNI to the chief executive officer of Telefonica, Cesar Alierta, calling on the company to respect and recognize organizing and bargaining rights for Telefonica workers worldwide.