CWA: Customer Service Professionals Month Recognizes Workers in a Tough Profession

Contact: Candice Johnson, CWA Communications, 202-434-1168, cjohnson@cwa-union.org

Washington, DC – The Communications Workers of America today is marking Customer Service Professional Recognition Day, recognizing the accomplishments and professionalism of customer service professionals in the United States.

CWA represents about 150,000 customer service workers in telecommunications, media, airlines, public service and other sectors.

"Customer service professionals have a very difficult job and face many stress factors on the job. It is important to acknowledge their hard work, dedication and professionalism, especially in October as unions around the world observe Customer Service Professionals Month," said CWA Executive Vice President Annie Hill.

"CWA is working closely with UNI, the global union organization, on campaigns that spotlight working conditions for customer service professionals around the globe," she added.

At CWA-represented worksites and other locations, customer service workers will participate in celebrations and other observances. Customer service professionals also will support their colleagues at Telefonica who want bargaining rights through a global postcard campaign through the end of October. The postcards will be delivered by UNI to the chief executive officer of Telefonica, Cesar Alierta, calling on the company to respect and recognize organizing and bargaining rights for Telefonica workers worldwide. 

CWA's Hill will join customer service professionals at a call center in Silver Spring, Md., on Thursday, Oct. 22. "We want to grow our relationship with call center workers and expand participation in the union.  That means expanding the ways in which we communicate and interact with customer service workers across our union," she said.