CWA Customer Service Conference Is On!

The CWA Customer Service Professionals Conference has been rescheduled for Dec. 7-9 in New Orleans. The conference was postponed from September due to the threat of Hurricane Ike.

Over the three-day conference, participants will discuss the critical on-the-job issues facing customer service reps and operators in a changing industry. Hotel and registration information are available at ga.cwa-union.org, see What's Hot. Conference and hotel registration must be made by Nov. 10.  

Among the speakers: CWA Executive Vice President Annie Hill, Rose Batt, a Cornell University professor who has done extensive research on the customer service profession, and CWA District 3 Vice President Noah Savant.

Bargaining break-out sessions will provide a status report on negotiations at employers including AT&T and Mobility, Verizon, Qwest, Idearc and others; several workshops also will be offered.