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CWA Customer Service Conference Is On!
The CWA Customer Service Professionals Conference has been rescheduled for Dec. 7-9 in New Orleans. The conference was postponed from September due to the threat of Hurricane Ike.
Over the three-day conference, participants will discuss the critical on-the-job issues facing customer service reps and operators in a changing industry. Hotel and registration information are available at ga.cwa-union.org, see What's Hot. Conference and hotel registration must be made by Nov. 10.
Among the speakers: CWA Executive Vice President Annie Hill, Rose Batt, a Cornell University professor who has done extensive research on the customer service profession, and CWA District 3 Vice President Noah Savant.
Bargaining break-out sessions will provide a status report on negotiations at employers including AT&T and Mobility, Verizon, Qwest, Idearc and others; several workshops also will be offered.