CWA-Backed Call Center Right-to-Know Bill Introduced

A CWA-backed bill introduced in the U.S. House last week would require call center employees to disclose their physical location when making calls to or receiving calls from consumers. The purpose of the measure is to alert customers that their calls have been directed overseas and to focus attention on the degree to which customer service work is being shifted offshore.

Joining Representative Jason Altmire (D-Pa.), the bill's principal sponsor, at a Pittsburgh news conference to talk about the measure, H.R. 1776, were local union officers from CWA Locals 13550, 13500 and 13000, CWA-represented call center workers and Marge Krueger, administrative assistant to the District 13 vice president.