Customer Service Professionals to Meet in New Orleans

Customer service professionals from every CWA sector will come together in New Orleans from Sept. 11-13 for the CWA Customer Service Professionals Conference.

Over the three-day conference, participants will discuss the critical on-the-job issues facing customer service reps and operators in a changing industry. Hotel and registration information and the conference agenda are available at ga.cwa-union.org, see What's Hot. 

Among the speakers: CWA Executive Vice President Annie Hill, Rose Batt, a Cornell University professor who has done extensive research on the customer service profession, and CWA District 3 Vice President Noah Savant.

Bargaining break-out sessions will provide a status report on negotiations at employers including AT&T and AT&T Mobility, Verizon, Qwest, Idearc and others.

Participants also can choose from workshops on the Family and Medical Leave Act, changing technology and the impact on jobs, telecom industry trends and the Employee Free Choice Act and Election 2008.