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Cingular Resolves Overtime Claims
Cingular Wireless reached an agreement with the Labor Department to pay $5.1 million in back pay to more than 25,000 customer service workers at 25 call centers.
A complaint filed by employees at the Springfield, Ill., facility in 2001 sparked the investigation. Cingular was alleged not to have paid some workers for off-the-clock time worked prior to the start of their shift and after the end of their shift.
Cingular then launched an internal audit of all its call centers and worked with the Labor Department to resolve the issue. Under the terms of the agreement, workers will receive back pay depending on length of service and full or part-time status, with a minimum payment of $25, Cingular said.
CWA Executive Vice President Larry Cohen applauded Cingular's efforts to resolve the issue "in a constructive and fair manner" and called Cingular "a strong partner" for CWA.
A complaint filed by employees at the Springfield, Ill., facility in 2001 sparked the investigation. Cingular was alleged not to have paid some workers for off-the-clock time worked prior to the start of their shift and after the end of their shift.
Cingular then launched an internal audit of all its call centers and worked with the Labor Department to resolve the issue. Under the terms of the agreement, workers will receive back pay depending on length of service and full or part-time status, with a minimum payment of $25, Cingular said.
CWA Executive Vice President Larry Cohen applauded Cingular's efforts to resolve the issue "in a constructive and fair manner" and called Cingular "a strong partner" for CWA.