AT&T Bargaining Committee Resume - administrative alternate

Marye C Rowlett

 762 Whitaker Farm Road

Norton, Virginia 24273

276 220-2022

nortonavp@cwalocal2204.org

Professional Strengths

Multi-talented leader with extensive experience in Labor Union representation and customer support.

Professional Experience

AT&T Relay Center, Virginia and Tennessee

Communications Assistant                                                                                                    

• Relay telephone conversations for deaf and hard of hearing customers through completion accurately and with a high level of technical support and customer service.
• Selected as union steward, tasked with keeping members informed of pertinent issues.
• Selected to provide orientation and technical training for employees to develop or upgrade skills.
• Elected CWA Union Area Vice President representing employees to insure fairness in the workplace.

Billing Clerk , Nashville, Tennessee                                                                          

• Maintained customer accounts, including investigation and correction of billing errors.
• Facilitated (PQMI) quality meetings for various departments.

Service Representative, Brentwood, Tennessee                                                                   

• Sold telephone systems, equipment, services, and maintenance agreements to small business customers.
• Utilized product knowledge to assist customers in selecting systems to meet business needs.

Admissions Clerk, Southern Hills Medical Center, Nashville, Tennessee               

Admitting Clerk, Humana Hospital McFarland, Lebanon, Tennessee                                  

Customer Clerk, South Central Bell, Nashville, Tennessee                                      

Long Distance Operator, South Central Bell, Madison, Tennessee                        

Chief Admitting Clerk, Nashville Memorial Hospital, Madison, Tennessee            

Reservations Supervisor, Scenic Airlines Vegas, Nevada                                                     

Education

General Studies/Business Administration Courses and Health Information Technology

M.A., Organizational Management

B.A., Management of Human Resources Management

Certifications in:

Computer Service Technician, Electronics Technician, Broadband VOIP, Network Computer Technician, Customer Service Specialist, Certified Residential Electronics Systems Integrator, Audio Video Endorsement, Basic Electricity and Electronics