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A Day to Honor CWA's Customer Service Professionals
They take your calls for airline reservations and telephone service and assist you with telephone repairs. They take your airline tickets at the gate. They help you place classified ads in newspapers and may assist you when you call a government office or university.
CWA’s customer service professionals are just that — professional. And now they have a day set aside to celebrate their career choice and the key role they play in their employers’ success.
Oct. 3, the middle of the industry-driven “Customer Service Week,” has been declared Customer Service Day for CWA-represented workers. The idea was hatched and won wide support this summer at the CWA marketing conference in San Francisco.
CWA represents the most customer service workers — more than 150,000 — of any union. CWA Executive Vice President Larry Cohen said Oct. 3 will be a “day of solidarity” for them.
“Our members are highly trained, experienced professionals who are committed to providing excellent service to customers,” Cohen said. “We are proud to represent them and we want their employers and the public to appreciate how valuable they are.”
Customer service workers are encouraged to wear CWA pins and pass out brochures the union is producing.
Members are urged to go to the site and sign up to be a “customer service electronic activist.” People on the list will receive periodic updates on customer service campaigns. To participate, follow the directions on the pop-up box that appears when you click the customer service link.
Locals are planning various activities for the day. For instance, Local 9423 in northern California will take cakes to each of its customer service offices and is putting on a health and safety fair, said CWA Rep. Ann McQueary, who is coordinating the CWA effort nationally.
McQueary said other suggestions include standing up for solidarity — literally. Customer service representatives are encouraged to take several minutes to stand up as a group in their offices as a show of unity. Another idea is informational picketing of a celebratory nature. “Before work or at lunch, let the public know that we’re professionals and we’re celebrating that,” she said.
Locals that want to brainstorm for ideas with McQueary can contact her by phone at 202-434-1267 or by e-mail at amcqueary@cwa-union.org.
McQueary asked that locals report back to her on the events of Oct. 3 and send pictures.
Information can be e-mailed, or mailed to McQueary at CWA Headquarters, 501 Third St. N.W., Washington DC 20001. Reports without pictures can be faxed to her at 202-434-1467.
CWA’s customer service professionals are just that — professional. And now they have a day set aside to celebrate their career choice and the key role they play in their employers’ success.
Oct. 3, the middle of the industry-driven “Customer Service Week,” has been declared Customer Service Day for CWA-represented workers. The idea was hatched and won wide support this summer at the CWA marketing conference in San Francisco.
CWA represents the most customer service workers — more than 150,000 — of any union. CWA Executive Vice President Larry Cohen said Oct. 3 will be a “day of solidarity” for them.
“Our members are highly trained, experienced professionals who are committed to providing excellent service to customers,” Cohen said. “We are proud to represent them and we want their employers and the public to appreciate how valuable they are.”
Customer service workers are encouraged to wear CWA pins and pass out brochures the union is producing.
Members are urged to go to the site and sign up to be a “customer service electronic activist.” People on the list will receive periodic updates on customer service campaigns. To participate, follow the directions on the pop-up box that appears when you click the customer service link.
Locals are planning various activities for the day. For instance, Local 9423 in northern California will take cakes to each of its customer service offices and is putting on a health and safety fair, said CWA Rep. Ann McQueary, who is coordinating the CWA effort nationally.
McQueary said other suggestions include standing up for solidarity — literally. Customer service representatives are encouraged to take several minutes to stand up as a group in their offices as a show of unity. Another idea is informational picketing of a celebratory nature. “Before work or at lunch, let the public know that we’re professionals and we’re celebrating that,” she said.
Locals that want to brainstorm for ideas with McQueary can contact her by phone at 202-434-1267 or by e-mail at amcqueary@cwa-union.org.
McQueary asked that locals report back to her on the events of Oct. 3 and send pictures.
Information can be e-mailed, or mailed to McQueary at CWA Headquarters, 501 Third St. N.W., Washington DC 20001. Reports without pictures can be faxed to her at 202-434-1467.