CWA Urges FCC to Protect All Consumers from Unauthorized Wireless Charges

Earlier this week, the Federal Communications Commission expanded its truth-in-billing rules to include wireless companies. CWA had encouraged the FCC to take this important step toward protecting consumers and customer service employees from corporate policies that encourage misleading sales tactics. Unfortunately, the FCC did not also expand its rules to all wireline technology, including increasingly prevalent VoIP services.

CWA is also encouraging the FCC to investigate and address the underlying cause of deceptive sales practices – the unrealistic sales quotas and incentives that telecommunications companies impose on frontline sales and service employees. Corporations that impose unrealistic sales incentive structures and punitive performance management systems force frontline employees to meet these quotas and benchmarks or face the loss of compensation, or even their jobs.

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