In a victory for workers at federal contractor General Dynamics Information Technology, Inc. (GDIT), CWA has agreed to settle its charges that GDIT engaged in unlawful union-busting activity at call centers handling Medicare and Federal ACA Marketplace inquiries in Bogalusa, La., and Hattiesburg, Miss.
The settlement agreement ensures that the call center workers know their rights under federal labor law, including the right to join together in a union to negotiate with their employer to get higher wages and better benefits.
In November 2018, GDIT sold its Federal Citizen Engagement Centers—including the Bogalusa and Hattiesburg call centers—to Maximus, Inc.
"This settlement with GDIT is a big victory for call center workers, and a great reminder that companies—especially federal contractors—must respect workers' rights to join together to improve working conditions," said Kathleen Flick, a worker at the Bogalusa call center. "But our work here isn't done. This win for workers only adds to our determination to organize Maximus call center workers to make positive changes in our workplaces and communities."
The U.S. Department of Labor is currently investigating allegations of massive wage theft at the call centers Maximus acquired from GDIT.