CWA Releases New Report Exposing Maximus’ Widespread Failure and Abuse in Handling Student Loans

CWA and the Student Borrower Protection Center (SBPC) released the results of an investigation into Maximus, the world’s largest student loan company, uncovering new evidence of systemic mismanagement, failure, and abuse. Workers at Maximus are organizing with CWA to form a union and improve their working conditions.

“CWA has been raising concerns about Maximus for years, including the harm it has done to its workers and to people who need to access government services,” said CWA President Chris Shelton. “We owe it to student loan borrowers, including thousands of CWA members, to hold the company accountable for the troubling findings released in today's report. Government officials who administer these programs should take a closer look at the problems at Maximus when awarding and renewing contracts.”

Maximus, under the brand name Aidvantage, directly manages student debt held by nearly 13 million borrowers and indirectly serves millions of others, many of whom struggle to make ends meet. In response to the report, CWA and SBPC launched AidvantageWatch – a new project to ensure fair treatment for millions of people with student debt whose loans are now managed by Aidvantage.