Airline passenger service agents, members of CWA Local 6001, in Euless, Texas, released a digital ad campaign ahead of the holiday travel season to raise awareness about the rise in passenger rage incidents and to encourage civility among passengers. The ads are currently running on Facebook and Instagram. CWA represents more than 20,000 passenger service agents around the country, who are responsible for assisting passengers and keeping our air travel on schedule and safe.
Incidents of passenger rage including physical and verbal assault directed towards passenger service agents have been steadily increasing, but gaps in enforcement of federal law means that abusive passengers are often not held accountable for their behavior in airports.
Please watch and share this ad with friends, co-workers, and family members and encourage all passengers to be patient and understanding during one of the busiest travel seasons of the year.