CWA Members at Google Help Ratify Historic First Contract

In a unanimous vote yesterday, Alphabet Workers Union-CWA Local 9009 members who work on the Google Help team became the first group of AWU-CWA-represented workers with a collective bargaining agreement.

The contract with Google vendor Accenture sets a precedent for temporary, vendor, and contract workers in the tech industry who too often receive the lowest wages and fewest protections among the industry's workers and whose numbers have been growing as the industry increasingly “vendorizes” its workforce.

“We're proud to be one of the few tech contractors in the U.S. to secure a collectively bargained contract. Many large tech companies have moved away from directly employing workers to avoid providing the benefits and security that they deserve. We hope this contract demonstrates to all tech workers that it's possible to demand respect, fair treatment, and improve your working conditions,” said AWU-CWA member Mike Batilla.

The new contract includes guaranteed remote work, severance pay, just cause termination, and other significant protections and improvements for the workers who write, edit, publish updates to the Google Support site, and create and publish materials for Google Support agents.