CWA Calls on FCC to Investigate Harmful Corporate Sales Practices in Telecom Industry

CWA called on the Federal Communications Commission (FCC) to more fully investigate the causes of management unethical sales practices that result in cramming and slamming – a serious problem across the telecommunication industry. This is a critical step in developing effective consumer protections that apply to all voice communications providers, whether traditional landline, interconnected VoIP, or wireless.

CWA submitted comments in response to the FCC's proposed rulemaking on methods to protect consumers from unauthorized changes and charges, to empower consumers to take action against slammers and crammers, and to deter carriers from unethical sales practices.

It is critical that the FCC fully investigate the relationship between sales quotas, incentives, performance management systems, and unauthorized and fraudulent charges on bills. These unethical sales practices, including corporate sales policies and performance management systems, force frontline employees to meet unrealistically high sales quotas, and sales incentives or face the loss of compensation and their jobs, CWA said in the comments.

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