Call Center Legislation Update

CWA's nationwide fight to protect call center jobs continues with several states taking action to pass legislation that would help keep jobs in the U.S.

Ohio

Lawmakers from the Ohio House of Representatives held a hearing this week on state legislation that would stand up against the offshoring of call center jobs from Ohio.

Introduced in both houses of the state legislature, HB 245 would help revitalize the Ohio call center and customer service industry. The legislation would create a list of Ohio companies that offshore call center and customer service jobs to overseas locations and would deny these companies access to taxpayer dollars in any form. The bill also would require that all customer service and call center work done on behalf of the state of Ohio is done within the state.

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New York

The New York version of the call center legislation, sponsored by New York Assemblywoman Linda B. Rosenthal, passed in the New York State Assembly by 101 to 14 votes. The legislation will be taken up by the State Senate next.

New York Assemblywoman Linda B. Rosenthal (fourth from left) sponsored CWA-supported legislation to save call center jobs.