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Mark Your Calendar for the Customer Service Professionals Conference
News
June 3, 2010
CWA's Customer Service Advocate Network Team is already planning the Customer Service Professionals Conference, set for Oct. 20-23 in San Diego.
Workers Join CWA in Record Time and at Record Pace
News
May 27, 2010
Just a few weeks after 309 workers at AT&T Mobility in Indiana won CWA representation, more than two-thirds have signed up as members and nearly half have joined CWA-COPE.
It Pays to Belong to CWA: AT&T Mobility Ordered to Pay Nearly $300,000 in Backpay
News
May 14, 2010
Congratulations to VP District 6 Andy Milburn, CWA Attorney David Van Os and CWA Local 6215 for their diligent work.
Update on AT&T Mobility Bargaining
News
May 12, 2010
Letter from National Telecom Director Bill Bates to AT&T Mobility Local Presidents, regarding AT&T Mobility Bargaining.
Improving Call Center Jobs a Top Priority for CWA Customer Service Activists
News
May 6, 2010
At a meeting of CWA's new Customer Service Activist Network, local union leaders across CWA sectors came together to talk about the critical problems facing customer service reps: unreasonable sales quotas, monitoring, health problems tied to stress, repetitive motion and headsets, and a general lack of respect.