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For media inquiries, call CWA Communications at 202-434-1168 or email comms@cwa-union.org. To read about CWA Members, Leadership or Industries, visit our About page.
Call Center Month Recognizes CWA Members
News
October 10, 2013
Throughout October, CWA and customer service professionals are celebrating Call Center Month to recognize and support the professionalism and work of call center members in every CWA sector and industry. It?s part of a worldwide campaign by UNI Global Union, emphasizing the need for fair pay and respect for call center workers.
Fighting for Good Call Center Jobs
News
October 1, 2013
CWA activists are fighting to keep good call center jobs here in the U.S., and one way to help make that happen is through legislation that takes away the rewards that U.S. companies now receive for moving jobs offshore.
Mark Your Calendar for Call Center Month
News
September 5, 2013
October is Call Center Action Month, and this year, actions will focus on compensation and professionalism.
CWA-IBT Association and US Airways Interim Letter of Agreement Ratification Vote Placed On Hold
News
August 14, 2013
On August 13, 2013, the US Department of Justice (DOJ) along with six States and the District of Columbia filed a lawsuit seeking to block the US Airways-American Airlines merger. Given the uncertainly the DOJ?s lawsuit creates with respect to the timing and/or viability of the merger, the CWA and IBT believe it prudent to place the ratification vote for the tentative Interim Letter of Agreement on hold while we evaluate the situation and our options.
"Press 1 For America" Bi-Partisan Call Center Bill Introduced in Congress
Press Release
The "Press 1 For America" House bill lets consumers choose U.S. based call centers and bans tax dollars for companies that off-shore U.S. call center jobs.