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For media inquiries, call CWA Communications at 202-434-1168 or email comms@cwa-union.org. To read about CWA Members, Leadership or Industries, visit our About page.

Improving Call Center Jobs a Top Priority for CWA Customer Service Activists

News
May 6, 2010
At a meeting of CWA's new Customer Service Activist Network, local union leaders across CWA sectors came together to talk about the critical problems facing customer service reps: unreasonable sales quotas, monitoring, health problems tied to stress, repetitive motion and headsets, and a general lack of respect.

315 AT&T Mobility Workers Join CWA in Indiana, Michigan

News
May 6, 2010
Just like 40,000 other CWA members at AT&T Mobility, 315 workers from the former Centennial Wireless in Indiana and Michigan have a union voice, joining CWA through majority sign up. In Indiana, some 290 customer care representatives at the Ft. Wayne call center and a 10-person statewide unit of technicians now are represented by CWA Local 4900.