Search News
For the Media
For media inquiries, call CWA Communications at 202-434-1168 or email comms@cwa-union.org. To read about CWA Members, Leadership or Industries, visit our About page.
New American Airlines Passenger Service Agents Vote Big for Union Representation
Press Release
9,000 American Airlines passenger service agents, after a 19-year struggle, joined together today in a vote with the members of the USAirways CWA-IBT Association to form a new bargaining unit of 14,500 agents at American Airlines. It is the largest labor organizing victory in the South in decades.
"We Have Each Other's Back" was Message from CWA Customer Service Conference
News
February 20, 2014
CWA customer service members met with colleagues from around the globe at this year's CWA customer service professionals' conference. In panels and one-on-one conversations, workers talked about improving wages, working conditions, respect on the job and professionalism.
Mark Your Calendar: CWA Customer Service Professionals Conference
News
December 19, 2013
CWA?s Customer Service Professionals Conference will be held Feb. 12-14, 2014, in Orlando, Fla. Sign up now!
Mark Your Calendar: CWA Customer Service Professionals Conference
News
December 5, 2013
CWA?s Customer Service Professionals Conference will be held Feb. 12-14, 2014, in Orlando, Fla.
Recognizing Customer Service Workers
News
October 24, 2013
October is Customer Service Professionals Month.