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CWA Supports New Bi-Partisan Call Center Jobs Legislation
News
December 7, 2011
The Communications Workers of America is strongly backing new, bi-partisan legislation introduced in the House of Representatives today that would ban federal grants and loans to corporations who move U.S. call center jobs overseas. CWA represents 700,000 workers in telecommunications and other sectors; more than 150,000 are customer service professionals.
Customer Service Professionals Voice Concerns, Seek Changes
News
October 13, 2011
CWA customer service professionals in telecom, airlines, public agencies, newspapers and other businesses are making sure that October's Customer Service Month is about more than a one-time pat on the back.
New Blog Among Activities for Customer Service Professionals Month
News
October 6, 2011
As part of Customer Service Professionals Month this October, CWA has launched a new blog open to all customer service workers to share their accomplishments, frustrations and solutions.
Customer Service Professionals Month Recognizes Workers in a Tough Profession
Press Release
October is Customer Service Professionals month and the start of a major campaign to focus attention on the issues facing customer service and call center workers.
AT&T Will Return 5,000 Jobs to U.S. on Completion of AT&T/T-Mobile Merger
Press Release
Breaking: AT&T will bring back a net 5,000 quality wireless jobs to the U.S. and commits to no job losses for call center workers at AT&T Mobility and T-Mobile USA.