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Reports of Rampant Fraud at Overseas Call Centers Surface as States Consider Call Center Bills
Press Release
Amid shocking reports of the systemic theft of consumers? personal information at overseas call centers, the Communications Workers of America today announced that five state legislatures are now considering, or have considered, their own call center worker and consumer protection legislation, while bi-partisan Congressional support for national legislation has swelled to 90-plus co-sponsors.
Offshoring Bill Has 51 Co-Sponsors, With More Signing On
News
February 9, 2012
As of this week, 51 House members have signed on to co-sponsor the U.S. Call Center Worker and Consumer Protection Act, H.R. 3596.
Offshoring Bill Shows Path to Returning U.S. Call Center Jobs
News
January 12, 2012
Focusing on ways to return jobs to the United States, a White House forum on "insourcing" this week highlighted the return of 400 US Airways reservations jobs to Winston-Salem, N.C., Phoenix, Ariz., and Reno, Nev.
ICYMI: A Bi-Partisan Jobs Bill to Protect U.S. Consumers & Communities. Really.
Press Release
In the rush before the holidays, you may have missed a rarity these days in Washington ? the introduction of an actual, honest-to-God, bi-partisan bill focused on U.S. jobs.
Study: Off-Shore Call Centers Put Americans at Higher Risk of Fraud
News
December 22, 2011
A sobering new report illustrates the risks consumers face when businesses off-shore call center jobs to countries that lack legal safeguards against identity theft and other fraud.