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Red Alert: American Airlines Outsourcing Harms Workers, Operations
News
October 25, 2012
CWA activists are alerting passengers at 15 airports across the country that American Airlines is replacing experienced, trained employees with minimum wage workers.
CWAers Take Action For Call Center Jobs
News
October 18, 2012
CWAers from across the country gathered this week for the 2012 Customer Service Conference in St. Louis ? just one of the many events coinciding with Call Center Action Month worldwide.
T-Mobile-MetroPCS Merger Means More Jobs Loss, Decline for Workers
News
October 4, 2012
CWA has expressed serious concern about the merger agreement between T-Mobile USA and MetroPCS.
A Shout Out to Customer Service Professionals
News
September 27, 2012
You won't want to miss this year's Customer Service Professional Conference, being held Oct. 14-17 in St. Louis, Mo. Customer service members from every sector of CWA will be on hand, to develop plans to build power across the industry.
Ad Campaign Spotlights House Members Support for Call Center Bill
News
August 23, 2012
CWA has a radio ad buy on the air right now, supporting four members of the U.S. House of Representatives who are fighting to keep good customer service jobs in the United States.