U.S. Companies that only a few years ago pocketed millions in taxpayer dollars to establish local call centers, are now off-shoring these call center jobs; leaving those communities devastated once again with job losses and lost financial investments.
The United States Call Center Worker and Consumer Protection Act of 2013 (H.R. 2909/S. 1565) would protect U.S. consumers and helps level the playing field against companies that off-shore their call center operations overseas.
The Bill supports U.S. workers and consumers in three ways, by:
- Denying taxpayer cash to off-shorers: by creating a bad actor list that would stop companies that ship jobs abroad from getting Federal loans and grants and send them to the back of the line for government contracts.
- Giving you the right to know: requires call center agents to tell you where they are talking to you from.
- Giving you the right to transfer to a U.S. operator: so that when you don't want a foreign call center, you have the right to be transferred to a U.S.-based operator.