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For media inquiries, call CWA Communications at 202-434-1168 or email comms@cwa-union.org. To read about CWA Members, Leadership or Industries, visit our About page.
Call Center Update
CWAers asked their Senators to support the U.S. Call Center Worker and Consumer Protection Act.
Customer Service Update
CWA and allies fight to keep call center and customer service jobs in the U.S.
Time to Stop Rewarding Contractors That Send Good Jobs Overseas
Good Jobs Nation and Public Citizen's Global Trade Watch released a report on the offshoring of good jobs by U.S. government contractors this week.
CWA President Chris Shelton: Keep Call Center Jobs in the U.S.
An op-ed by CWA President Chris Shelton urges the passage of national call center legislation that would help curb offshoring of American jobs and protect American consumers
Taking a Stand for Good Customer Service Jobs
CWA members are taking action this week across the country, calling on Congress to do what it takes to keep good jobs in the U.S.